MATT SMART SOLUTIONS

smart. simple. effecive.

FREQUENTLY ASK QUESTIONS
(FAQ)

Pre-Purchase

Absolutely! We have unique processes in place that will educate and help you make informed decisions along the way. The last thing we want is for you to be uncomfortable or overwhelmed.

No. All of our work is performed by our in-house team based in Singapore, USA and Philippines.

You always have full ownership over your website. Although we’d hate to see it happen, you’re free to move your website to a third-party company. Since your website is built using WordPress, you can transfer it to just about any web host.

Each project is different, but on average we have a website launched within 3 to 4 weeks. This timeline can be longer or shorter depending on how proactive you are with assets and revisions. Our E-commerce (online store) websites may take more time to complete. This time will vary from project to project.

No. We can get started by using placeholder content while you work towards completing your content. We’ll even provide you with a content outline to follow to make things easier. This gives you guidance on the type of text and images that would perform best on your website.

Our answer is typically no, but you can always contact us to discuss your exact situation. We’ve found it’s cheaper in most cases to start over than it is to retrofit or complete an existing website.

  • Custom website design
  • Up to 5 pages
  • SEO ready
  • 2 update request per month
  • Social Media Integration
  • Customized Contact Forms
  • Submission to Google
  • XML Sitemaps
  • Encrypt SSL Certificates

Design + Development

Yes! We prepared a customizable pre-made templates to fast track and strategized your website development. We hand-code every website to the exact needs of each client.
Responsive web design (RWD) is an approach to web design that makes web pages render well on a variety of devices and window or screen sizes. Recent work also considers the viewer proximity as part of the viewing context as an extension for RWD. Content, design and performance are necessary across all devices to ensure usability and satisfaction.

No. All of our work is performed by our in-house team based in Singapore and Philippines.

Yes. Our website automatically resize, hide, shrink, or enlarge, a website, to make it look good on all devices (desktops, tablets, and phones).

Yes. We exclusively use WordPress, the leading CMS currently in use on the Internet. We believe it provides the right balance of customization and usability for small businesses.

Payments + Guarantees

The project starts with an initial deposit. The amount will depends on the complexity of the website development. Contact us so we can discuss your requirements.

Yes. Many design companies won’t mention recurring costs before starting your project. At a minimum, you’ll need monthly web hosting and an annual domain name registration. Our website plans are a single-rate solution which include monthly hosting, domain name registration along with managed maintenance to keep everything running smooth.

We accept all major credit cards. Our payment processing is handled by PayPal, and we never store payment information outside of their secure system. We also accept payment via bank account transfer. Contact us so we can discuss the most convenient payment method for you.

We offer a 30 day money back guarantee after we turn-over your website. If you’re unhappy with our service for any reason within the first 30 days, you are free to terminate your contract with us and we’ll refund your payments. Domain and hosting are not included in the refund.

Absolutely! Bug fixes are included in our service. We’ll keep your website running in the same condition it was as the day it launched. This is one of the biggest benefits of being our client.

If you’re unsatisfied and want to terminate your contract within the first 30 days, we’ll refund your payments. We do not offer refunds for any services after the first 30 days. Domain and hosting are not included in the refund.

Search Engine Optimization (SEO)

Search engine optimization, or SEO, is the process of improving a website’s rank on search engines like Google or Bing. Having your website show up higher than your competitors on these services often leads to more visitors and customers. While there are industry standard techniques used to help improve your rank, SEO techniques are subjective and can be thought of as an artform. Our SEO features are designed to provide the biggest impact at prices that make sense for small business.

Yes, in some form. Many people are surprised to learn SEO isn’t a single process that takes place. Google has thousands of different factors it weighs in order to rank your website. How fast your site loads, ease of use on mobile, how long people stay on your site, and more are all taken into consideration.

On-page search engine optimization is almost always a good idea. This ensures your website is coded to correct standards and the content on your website is structured properly. This makes Google happy and gives you a boost within their rankings.

Off-page search engine optimization is more complex and primarily involves something called “backlinks”. These are links on other websites pointing to your website. Getting authentic quality backlinks is very time consuming and difficult. Some agencies will try to “game” the system by creating fake backlinks. Google is getting very good at figuring out if a backlink is fake. If you’re caught, you can be completely delisted from Google searches. Remember, if it sounds too good to be true, it most likely is.

Yes. It’s almost always possible to get your website to show up for “branded” searches, meaning someone typing in your business name. It can be much more difficult to compete on industry keywords if your market is oversaturated.

Your website will be developed in clean and valid code with onsite optimisation in place. However, this will not guarantee get your website ranked on top of Google but we can assure that it is visible on google search.

Support + Maintenance

Contact us immediately. If your site is hosted with us, we can almost always resolve the issue with a single phone call or email. If you’re hosted with a third-party, it’s possible the issue could be on their end. In these instances, we’ll let you know the source of the problem so you can contact the third-party host.

We support minor enhancement and answers any technical issues that you may have for FREE.

We try our best to respond to all emails within a day.

Hosting + Domains

Web hosting refers to the server which responds to requests to view your website. It’s simply another computer connected to the Internet for the sole purpose of transmitting your website to users. Any time you visit a website, there is another computer somewhere in the world you connect to in order to view it.

Yes. This is what makes your website accessible through the Internet. Contact us so we can provide you the most cheapest and safest hosting solution for your website.
Yes. You can create unlimited email accounts with our recommended hosting provider. We can also help you set it up for no additional charge.

A domain name is a memorable phrase used to access your website, often “yourbusinessname.com”. Every computer connected to the Internet has a long string of unique numbers used to identify itself called an “IP address”. Without a domain name, you would need to remember the IP address in order to view a website.

Domain names are purchased using a “registrar” which acts like a phonebook. When someone types in your domain name, behind the scenes your registrar will look up your domain for them and return your IP address back. Their computer will then know where to find your website.

If you don’t have an existing domain name. You can purchase it together with our recommended hosting provider. You may contact us for more details.
Don’t worry! We can put your website into our share hosting server with a minimum charge. Contact us for more details.

GET A QUOTE

Find out how we can take your business to the next level. Drop us a few lines about your project and we will be in touch with you within 1 – 2 business days.

Scroll to Top

Let Us Craft Your Website. We make website development smart, simple and effective.

MENU

Newsletter

Sign up to our newsletter